Compass Club: Brightwell Navigator Resource Center
Brightwell Navigator materials
This webpage contains everything you need to answer any Brightwell questions. Go ahead and bookmark this page you so can easily access this anytime. Select the buttons below to jump the section you need.
Posters to hang up around ship
Videos about how to use Brightwell Navigator
Reference guides for back-office procedures
Enrollment
Every now and then you may have new crew members join the ship. Print a copy of this pocket guide to provide the crew member the link for them to download it to their phone.
Welcome Kit
Have new joiners after Brightwell leaves? This gives crew members the step-by-step to enroll a card, add a bank, and learn the different ways to send money with Brightwell.
**If a crew member has a Brightwell account from a previous contract, they may need help from Support getting enrolled.
Posters to hang up on ship
Ways to send money
Hang these posters up around the ship in the crew lounge or anywhere crew tend to hang out. These posters explain about all the different sending money services Brightwell offers.
DirectPay
Allocate money to a bank every payday.
OnDemand
Send money to a bank when the rate is best for you.
Cash Pickup
Send cash with MoneyGram, Transfast, or Western Union.
Card-to-Card
Send money to another crew member or Companion Card.
How to posters
Reset your password
This 2-page poster gives the step-by-step instructions for crew to reset their own Brightwell password.
Adding a bank account
This poster explains the steps to add a bank account into a Brightwell account.
Contact support
If crew are unable to troubleshoot a problem, they can contact support.
Reseting PIN
This poster explains how to reset your PIN the app.
NEW! Avoid ATM fees when getting cash
This poster explains the ATM fees for getting cash on ship.
Activate a replacement card
This poster gives crew the steps to activate their replacement card that was printed on ship.
Fraud education
This series of posters explains the top 5 ways fraudsters try to trick crew into sharing private information.
Educational posters
Frequently asked questions
This poster answers some of the top questions crew have about Brightwell.
Common terms
This poster defines common Brightwell terms used when talking about banking and sending money.
Cardholder agreement
This is the official cardholder agreement with a listing of all the fees. Crew can also find this by logging into their own Brightwell account.
Brightwell common fees
This is a fees poster the highlights the most commonly asked about fees.
Videos for crew members
Download these videos and play them on TVs where crew can watch and learn how to use Brightwell.
To download a video, follow these steps:
1.) Select the video you want to download and it will open in a new tab.
2.) On the video page, select three dots (bottom right corner) and select Download in the menu.
If you have a strong internet connection, you can can also access Brightwell's whitelisted how-to videos at www.brightwell.com/video, on our YouTube channel.
Brightwell 101
High-level overview about who Brightwell is, how long we have been in the industry, and what we strive to offer all crew.
How to enroll with Brightwell
New to Brightwell? No problem! Setting up your account is quick and easy. Download the Brightwell Navigator mobile app to get started.
How to add a bank account
This video shows you step-by-step how to add a bank account into Brightwell.
How to set up DirectPay
When you set up DirectPay, all or a portion of your pay will go directly to a bank of your choosing every payday. Watch the video to learn more!
How to send an OnDemand Transfer
Save up your money and wait until the rate is best for you, then send an OnDemand transfer to any bank account you've linked to your Brightwell account.
How to retrieve your username
Did you forget your username? No problem! Just watch this video to learn how you can get it sent directly to your email on file.
How to contact support
If you have a question about a transfer or have difficulty getting into your account, just open a support ticket. Watch the video to learn how!
Back-office reference guides
All the links below are for back-office Payroll Pursers only. These materials can be referenced if you have questions about the printers, replacement card instructions, and other back-office procedures.
CardWizard User Manual
If CardWizard is the software you use to print replacement cards for crew. Download each of these PDFs for reference when you have questions card printing.
Card printer instructions
This PDFs give you the step-by-step of how to use the card printing machine.
Instant Issue card procedures
Instant issue cards are 'blank' Brightwell Cards that are given to a crew member needs a card urgently and cannot wait for a card to print on ship.
Virtual Terminal Instructions
Virtual terminal is the small card reader that connects to your computer and withdrawals money from a cardholders account immediately.
Companion Card procedures
A Companion Card is a separate Brightwell Card a crew member can request for a family member.
Resource Guide
Still have questions? This resource guide is a complete guide to everything Brightwell.