Brightwell Fraud Prevention

At Brightwell, we understand the importance of protecting your money and we are committed to educating you on ways you can safeguard your funds and personal information to avoid becoming a victim of fraud.
Review our list of common scams below to know what to look for. Keep in mind other scams exist, so if you ever have doubts, contact support and we will verify if the website or email is a scam.
Fraudsters create fake emails asking for personal information.
 
DO NOT trust emails from unknown senders. We will only email you from @brightwell.com
 
Fraudsters create a sense of worry or urgency in their emails and often offer bonuses or prizes in their emails.
 
They often use fake email addresses. For example, they might use: brightwell@xyz.com

Always check the sender of the email. And beware, websites within fake emails are NOT safe. Never click on the links!
Emails that include requests for personal information are more likely to contain links that lead to fake look-alike websites.

NEVER click on a link  from an unknown sender. It only takes a few extra seconds to open a new tab in your browser, manually type in www.brightwellnavigator.com, and log in to your account.

 

Fake website may end in .xyz, .co, .biz or contain additional letters. Only trust www.brightwellnavigator.com




Fraudsters will create fake Facebook, Instagram or Linkedin accounts and message you.

If you get a message from anyone stating that they are contacting you on behalf of your employer or Brightwell or are stranded and need help, do not respond or send them any money or share personal information.

Do not ever share your card number, username, password or PIN with anyone.







Fraudsters will call pretending to be Brightwell Support.  Brightwell will NEVER call you.

Do not give out any of your personal information over the phone.

If you need phone support, you must call us or open a support ticket.












Do NOT let others see your PIN.
If your card of PIN is lost or stolen, open a support ticket and report it to Brightwell immediately.